Return Policy

Return Policy for Chelsea Grace Works Pet Store

Thank you for shopping at Chelsea Grace Works Pet Store. We strive to provide high-quality products for your beloved pets. If, for any reason, you are not satisfied with your purchase, we are here to help with our return policy.

**Returns and Exchanges:**
- You may return or exchange your purchase within 21 days from the date of purchase.

**Eligibility for Returns:**
- To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it.

**Refund Policy:**
- If the returned item meets the eligibility criteria, you will be eligible for a full refund.
- Refunds will be processed to the original method of payment.

**How to Initiate a Return or Exchange:**
1. Contact our customer support team at chelseagraceworks@gmail.com within 21 days of your purchase.
2. Provide your order number and a brief explanation of the reason for the return or exchange.
3. Our customer support team will guide you through the return process and provide you with a return shipping label.

**Return Shipping:**
- You will be responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.

**Damaged or Defective Products:**
- If you receive a damaged or defective product, please contact us immediately at chelseagraceworks@gmail.com with photos of the product and packaging.
- We will provide instructions on how to proceed with the return or exchange of the damaged or defective item.

**Late or Missing Refunds:**
- If you haven't received your refund within a reasonable timeframe, please check your bank account and contact your credit card company.
- If you still have not received your refund, please contact us at chelseagraceworks@gmail.com

At Chelsea Grace Works Pet Store, we value your satisfaction and want to ensure that you and your pets are happy with our products. If you have any questions or concerns about our return policy, please feel free to reach out to our customer support team.

Thank you for choosing Chelsea Grace Works Pet Store!

Sincerely,
Chelsea Grace Works Pet Store